Privacy Policy

1. Introduction

Maintix Support Services Ltd ("Maintix", "we", "our", "us") is committed to protecting the privacy of those who use our website at maintix.co.uk and those who contact us regarding our services.

This policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Maintix Support Services Ltd is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, please contact us at:

Email: [email protected]

3. What Information We Collect

We may collect the following personal information when you contact us through our website:

• Full name
• Email address
• Company or organisation name
• Property location
• Information about your service requirements provided in enquiry messages

We do not collect payment information directly through this website. We do not use analytics tracking tools that collect personal data beyond what is listed above.

4. How We Use Your Information

We use the information you provide solely to:

• Respond to your enquiry
• Provide information about our services relevant to your requirements
• Correspond with you in relation to a potential or existing contract

We do not use your data for marketing purposes without your explicit consent, and we do not sell or share your data with third parties for commercial purposes.

5. Legal Basis for Processing

Our legal basis for processing your personal data is:

• Legitimate interests — to respond to enquiries you have initiated and manage our business relationship
• Contract performance — where we are entering into or performing a contract with you or your organisation

6. How We Store Your Data

Personal data submitted via our website contact form is received by email and stored securely within our email system. We do not operate an external CRM or database for website enquiries.

We retain enquiry data for a period of up to 24 months following the last communication, after which it is deleted unless a contractual relationship requires longer retention.

7. Cookies

This website uses minimal cookie functionality. The only cookie we set is a preference cookie to store your cookie consent choice. This is an essential functionality cookie and does not track you or collect personal data.

We do not use advertising, analytics, or third-party tracking cookies.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (right to erasure)
• Object to our processing of your data
• Request restriction of processing
• Data portability (where applicable)

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Third-Party Services

This website does not use third-party analytics platforms, advertising networks, or social media tracking pixels. Images displayed on this website are sourced from Unsplash (unsplash.com) and are hosted locally. Fonts are loaded from Google Fonts.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised date. Continued use of this website after any changes constitutes acceptance of the updated policy.

11. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.